08 Feb Top Five Reasons Customers Say They Love Us
Exactly HOW do we help our customers with their home loan needs? Based on feedback from many we are happy to tell you!
Above and beyond customer service – We read this time and time again in thank you notes that we receive. Above and beyond to us is what every customer should receive every day.
Answered ALL of our questions timely and patiently – Buying a home or refinancing a mortgage can be overwhelming. We don’t expect our customers to understand the loan process or mortgage industry. That is why we say there is no such thing as too many questions. ASK AWAY! After all, this one of the most important financial decisions you will make.
You listened to our story – We are known for our portfolio products that provide solutions to specific client circumstances. Understanding the problem to advise on the solution = LISTENING. We are ready to listen.
You saved our deal after being turned away – This is a big one. We receive calls from Realtors and consumers every day who were turned away from another lender. It is imperative to move quickly with the right loan solution in order to not lose the home or thousands of dollars. For those who meet the requirements, we find the right loan product and get it closed on time!
You Told Me I Wasn’t Ready And Built A Plan For Me Towards Homeownership – It starts with a conversation! Not sure if you are eligible to buy a new home or refinance right now? Call us and ask. If not, we will create a plan and keep in touch with you so that when you are ready, we can get you pre-approved. We have worked with many clients in just this way. If you are, we will let you know exactly what we need and what you need to do to prepare for a seamless loan process.