Loan Servicing Information

24-Hour Loan Access

Access your loan here to view loan details, certain loan documents and to make payments. To register, have your Angel Oak servicing loan number and social security number available. Your servicing loan number can be found on your First Payment Letter provided at closing and is the last 10 digits of the loan number provided at closing.

Covid-19 Information

Angel Oak Home Loans is here to help if you are impacted by Covid-19 and are seeking payment relief. For assistance, login to your account and use the Contact Us page, contact us at [email protected] or contact customer service at 844.209.7423. Please be aware that return calls and wait times may vary, based on the volume of requests.

Looking For First Payment Information?

If you have not received loan transfer documentation from Angel Oak and the new service provider, please use the first payment coupons, included in your closing package, to mail your check to the address provided. If you cannot locate your first payment coupons, or are not sure whether your loan has been transferred, please reach out to our servicing department directly at [email protected] or you can call toll free: 844.209.7423.

Why Has My Loan Been Transferred?

It is Angel Oak’s intention to contract with a subservicer(s) who collects payments from borrowers and manages the escrow accounts for taxes and insurance, including making the tax and insurance payments in a timely manner.

Subject Property Located in California?

Effective January 1, 2013, the California Homeowner Bill of Rights (HBOR) was enacted to ensure fair lending and borrowing practices for California homeowners. The intention of CA HBOR is to assist borrower(s) who are struggling to make his or her mortgage payments by exploring options that may be available in efforts to avoid foreclosure.

Depending on your financial situation and/or circumstances, some of the options that may be available include, but are not limited to, certain programs such as Loan Modifications and others:  Making Home Affordable (MHA), Assistance Programs (e.g. “U.S. Treasury’s Home Affordable Program (HAMP)” or “Home Affordable Alternatives” (HAFA).If you are a borrower protected under the California HBOR and wish to explore options that may be available, please contact our AOHL Loan Servicing Department toll free at (844) 209-7423.

Please be aware that having certain financial documents on hand will assist the representative when discussing options available for avoiding foreclosure. Some of the financial documents include, but are not limited to, your most recent paystubs, W-2’s, bank statements, tax returns, etc.

You may also want to consider contacting the United States Department of Housing and Urban Development (HUD), toll free at (800) 569-4287, to find a HUD-Certified Housing Counseling Agency who may provide additional guidance regarding financial situations and/or circumstances.

 

General Servicing Questions

Login to your account and, if needed, use the Contact Us page.

Toll Free: 844.209.7423
Direct: 888.596.3040
Local: 404.844.5009

[email protected]